I have been borderline obsessed with Walmart’s grocery pickup since it came into existence last year. Firstly, I couldn’t understand why the company considered it good business sense to pay someone to shop for customers. (I eventually learned that the service represents another way they’re trying to stay competitive with Amazon.) Secondly, I’ve been on the verge of placing a pickup order too many times to count, only to waller on the idea for so long that I eventually ran out of time and supplies, necessitating trips to the store.
Of course, my needs dictate that I go to the Supercenter only once every six weeks. So, it’s not like the grocery pickup would save me dozens of hours. Besides, I enjoy my occasional treks to the store.
But that was before the coronavirus. Nowadays, entering buildings not my own generates too much stress. Thus, it seemed like the perfect time to place my first pickup order.
Before doing so, I consulted my sister and nieces for advice. After all, they are grocery pickup experts and keep those associates busy. Then, I logged on, selected a pickup time, and started adding to my shopping cart.
Let’s start with the good news. I appreciate that I can instantly learn which items are on the shelves and instantly see the total of my selected items. You might be thinking to yourself, “Self, has she never before done ‘online’ shopping? Is she not familiar with the process?”
No, this is not my first foray into online shopping. But I’ve never before purchased groceries via a device. And as I saw the order total rise, I asked myself questions like, “Do I really need food?”
Anyway, here’s the not as good news. I’m not sure this process has saved time. That is not meant as a criticism of the Supercenter. It’s my fault for wallering over which box of lens wipes to add to the cart and comparing and contrasting the merits of various brands and sizes of crushed pineapples. Besides, at least I was able to do my shopping from the comfort of my home whilst watching TV and wearing pajamas.
Regardless, the grocery pickup did save me from outfitting myself with clothing, mask, and gloves/old socks, so all’s well. Right?
Not so fast.
I started my grocery shopping on a Sunday and selected a pickup time for the following Saturday. But I misunderstood my sister’s instructions. I thought she said I didn’t have to check out until a few hours before my selected time.
So, imagine my surprise when I clicked checkout Friday evening and received a message that I had lost my pickup time.
Questions flooded my confused mind: Would I be able to select another time that fit my schedule? How would I get bananas for the nanner pudding I had planned to make? And, most importantly, how would I procure the Barbie I had ordered for my great-niece’s kindergarten “graduation?”
Tune in next week for the answers to those questions and more.
This post originally appeared in the Appalachian News-Express.